About Maitland & Port Stephens Toyota
Norm Senior and Kim Burton at the Toyota Awards presentation. See our awards list below.
Our History
Maitland & Port Stephens Toyota are family owned dealerships operated by the Burton family.
From humble beginnings, Maitland & Port Stephens Toyota have risen to great success. This is reflected in the many awards they have won, including 4 times “Australian Dealer of the Year”, 11 times “Nationally Number 1 for Customer Satisfaction” and 11 times “President’s Award for Excellence”.
Norman and Maureen Burton began the operation in 1963. At that time the business was a Golden Fleece Petrol Station with a small car yard and a service workshop, located at 104 Newcastle Rd East Maitland.
In 1970 the Norman and Maureen purchased a second property located at 250 High Street Maitland which they had refurbished into a new cars showroom with a service facility.
The business operated out of these two sites until 2002, when a new facility combining all divisions of the company onto one site was built.
Today you can visit Maitland Toyota at 104-124 Newcastle road in East Maitland. The new building is hard to miss with its highway frontage and Toyota signage.
We have been an active part of the local Maitland community for over 50 years with major support to local events including Hunter Valley Steamfest, local sporting groups and up and coming stars.
Our Expansion
In 2008, the Burton family was proud to open a second Toyota dealership.
Port Stephens Toyota is located at 70 Port Stephens Drive in Taylors Beach, Port Stephens.
This new state of the art facility has a new cars showroom as well as a service workshop centre and it reflects the Burton family’s commitment to customers and their changing needs.
Norman and Maureen continue to play an active role in the business as do their two sons Norm Jnr and Kim and their daughter Dianne. A number of their grandchildren also work in the business.
The Burton Family’s Toyota dealerships at Maitland & Port Stephens Toyota and Port Stephens are recognised by Toyota as a leader in the industry. The highly professional staff is totally committed to providing outstanding customer service.
Our Awards
Maitland & Port Stephens Toyota awards:
2021
- NSW Dealer of the Year for the 15th time!
2019
- NSW Rural Dealer of the Year
- President’s Award for Excellence
- Brand and customer Experience Excellence – Silver Award
- Service Excellence – Bronze Award
- Loyalty Excellence - Bronze Award
- Facilities and Environmental Excellence - Silver Award
- Sales Excellence – Bronze Award
- Parts Excellence – Bronze Award
- Business Management Excellence – Bronze Award
2018
- President’s Award for Excellence
- Brand and customer Experience Excellence – Silver Award
- Service Excellence – Silver Award
- Facilities and Environmental Excellence - Silver Award
- Sales Excellence – Bronze Award
- Parts Excellence – Bronze Award
- Business Management Excellence – Bronze Award
2017
- NSW Rural Dealer of the Year
- President’s Award
- Silver Award – Brand and customer Experience Excellence
- Silver Award – Service Excellence
- Silver Award – Business Management
- Bronze award – Sales Excellence
- Bronze Award – Parts Excellence
- Top 20 Rural – New Vehicle Sales
- customer Experience Masters
2016
- President’s Award for Excellence
- Gold Award – Brand and customer Experience Excellence (1st Nationally)
- Silver Award – Business Excellence (1st in NSW)
- Bronze Award – Sales Excellence
- Bronze Award – Parts Excellence
- Top 20 Rural – New Vehicle Sales
- customer Experience Masters
2015
- Australian Dealer of the Year 2015
- Presidents Award
- 45 Years Commitment as a Toyota Dealer (1971-2016)
- TOP 20 Rural New Vehicles Sales - Commercial & CBU Passenger
- Silver - Business Management – Frank Rizzo & Michelle Smith (1st NSW)
- customer Experience Masters – Michele Cook
- Regional Top Achiever Eastern Region customer Advocacy (Rural) Curtis Mayfield
- National Top Achiever 1st Place customer Advocacy (Rural) Curtis Mayfield
- Silver - Brand & customer Experience (1st NSW)
- Silver - Service Excellence (1st NSW)
- Bronze – Sales Excellence
- Bronze – Parts Excellence
2014
- NSW No. 1 for Excellence in customer Service
- Silver Brand and customer Experience Excellence
- Silver Service Excellence
- Bronze Business Management Excellence
- Bronze Sales Excellence
- Environmental Excellence
2013
- NSW No. 1 for Excellence in Customer Service
- Silver Customer First Award for Excellence
- Silver Service Excellence
- Silver Business Management Excellence
- Bronze Sales Excellence
- Bronze Environmental Excellence
- Bronze Marketing Excellence
2012
- Toyota Australian Dealer of the Year
- President’s Award for Excellence
- NSW Dealer of the Year
- Gold Customer First Award for Excellence
- Gold Environmental Excellence
- Silver Sales Excellence
- Silver Service Excellence
- Silver Parts Excellence
- Silver Business Management Excellence
- Silver Marketing Excellence
2011
- President’s Award for Excellence
- Gold Customer First Award for Excellence
- Silver Business Management Excellence
- Sales Excellence
- Service Excellence
- Parts Excellence
- Environmental Excellence
- Marketing Excellence
2010
- Australian Dealer of the Year
- President’s Award for Excellence
- NSW Dealer of the Year
- Gold Customer First Award for Excellence
- Silver Sales Excellence
- Silver Service Excellence
- Silver Parts Excellence
- Silver Business Management Excellence
2009
- 2009 President’s Award for Excellence
- NSW Dealer of the Year
- Gold Customer First Award for Excellence
- Silver Sales Excellence
- Silver Service Excellence
- Silver Parts Excellence
- Silver Business Management Excellence
2008
- 2008 President’s Award for Excellence
- NSW Dealer of the Year
- Silver Customer First Award for Excellence
- Silver Sales Excellence
- Silver Service Excellence
- Silver Parts Excellence
- Silver Business Management Excellence
